The AI reception that takes bookings for your hotel on WhatsApp, 24/7.
Guests ask about availability, rates and facilities at all hours. PocketChats answers instantly, captures the booking and routes it, so you win more direct bookings and rely less on the OTAs.
Trained on your hotel · Setup & training included · Live in 48 hours
Every missed enquiry is money walking out the door.
After-hours enquiries go unanswered or straight to booking sites that take a 15% cut. Slow replies lose direct bookings and the guest relationship that comes with them.
In your world, a direct booking saves OTA commission and builds a repeat guest. You cannot afford to miss them.
- ✕After-hours availability enquiries unanswered
- ✕Bookings lost to OTAs and their commission
- ✕Repetitive questions on rates, parking and check-in
- ✕Group and event enquiries lost
An agent that speaks hotel, fluently.
Instant replies, 24/7
Every enquiry answered in seconds, day or night, so no hotel customer is ever left waiting.
Books and captures
Takes the details, books the appointment or job, and logs every lead so nothing slips through the cracks.
Qualifies enquiries
Asks the right questions and sorts serious customers from time-wasters before they ever reach you.
Speaks your voice
Trained on your hotel, services and prices, so it sounds like your best team member, never a robot.
Escalates to you
The moment something needs a human, it alerts you instantly by WhatsApp, email and push.
One simple dashboard
See every conversation and lead in one place, and step in to reply yourself any time.
Handles the enquiries that matter to hotels:
- ›Availability and rate enquiries
- ›Direct booking capture
- ›Facilities and check-in questions
- ›Group and event enquiries
What missed customers cost your hotel.
Say your average customer is worth £250. Miss only a handful of enquiries a month and the lost revenue stacks up fast.
It pays for itself with just 2 recovered customers a month. Everything after that is pure profit.
Your reception agent, live in 48 hours.
Tell us about your hotel
We train the agent on your services, prices and tone.
Try it free
Message a working demo built on your own business before you pay.
Go live on WhatsApp
It starts answering and booking your customers around the clock.
Answers for hotels.
Will it know my hotel?+
Yes. During setup we train your agent on your services, prices and the way you talk to customers, so every answer is accurate and on-brand.
How fast can I go live?+
Most hotels & b&bs are live within 48 hours, after a free working demo built on your own business.
Can I still reply myself?+
Always. You see every conversation and can step in any time. The agent handles the volume and escalates anything that needs you.
WhatsApp AI for Hotels & B&Bs near you
PocketChats works with hotels across the UK. Find your area:
Stop losing customers after hours.
We'll build you a free demo agent for your hotel. Message it yourself and see how it answers your customers.